Industrial boiler and boiler systems
Objectives
Manufacturer expanded its service offering to its customers serving directly as well as though its distributor network with an aim of increasing aftersales revenue and reducing TCO for their customers.
Solution
Implemented a central hub of data where all the information about the boiler house system was available to various stakeholders e.g. Customers, distributors, service technicians and the manufacturer. Type of data included: Manuals, spare parts and maintenance kits, service checklists and maintenance plans, IoT (internet of things) sensor data and contracts.
Benefits
- Increased revenue by selling more Services & Parts
- Consistency of service and brand loyalty
- Enable go-to-market for direct customers and via dealers
