How the #1 Commercial HVAC manufacturer activated aftermarket revenue with digitalization
Objectives
The CEO’s strategic objective was clear: pivot towards the triple bottom line—performance, parts, and planet. The top priority? Launch an aftersales solution centered on asset performance (via IoT), lifecycle management, and sustainability, while connecting with customers across both connected and unconnected assets.
Solution
Use of AI for processing IoT data, triggering alerts and identifying parts. The solution mapped the installed base, linking serial numbers with reps, owners, and contacts, while delivering role-based, self-service user registration.
Benefits
- Maximized Profits: Expanded After-Sales Offerings with Service Contracts
- Faster innovation
