How Astec Industries Uses Digitalization To Service Customers Better And Win The Service Lifecycle Game
Objectives
Astec Industries aims to boost its aftermarket business by 250% without significantly expanding its team. Currently, the parts identification process is slow and manual, and the company lacks proactive sales for service or extended warranties. With an aging workforce and lengthy training for new engineers, Astec faces further challenges.
Solution
Using Industrility’s Aftersales App Platform, Astec was able to launch a customer and parts platform for its Asphalt customers and partners.
Benefits
- Increased Aftermarket Revenue
- Improved internal efficiency
- Increased customer loyalty
- Ready for future digital innovation and AI
