#1 AI-Powered Aftersales Software for Manufacturers
Leverage AI to transform your aftermarket operations with Industrility’s Digital Aftersales Platform for Machine Manufacturers. Transition from reactive to proactive strategies, boosting after-sales revenue and enhancing customer relations throughout equipment life. Elevate aftersales to become a profit center rather than a cost center.
- Modular and Flexible
- Easy to Use and Get Started
- One-stop-shop
Trusted by Manufacturers. Loved By All.
Unlock your installed base’s potential with our Installed Base Bundle, boosting customer loyalty by 40%. This white-labelled portal offers personalized service history, maintenance schedules, and parts access, helping manufacturers build trust and enhance relationships through a seamless aftersales experience.
Boost parts identification by 70% with a user-friendly interface enabling real-time inventory visibility, leading to faster shipping and higher customer satisfaction. Minimize returns and enhance operational efficiency for you and your customers.
Boost service operations with the Services Bundle, designed to enhance productivity through predictive maintenance and 24/7 remote support. Empower service teams to anticipate issues, reduce machine downtime by 25% and thereby lower the aftermarket service costs.
Some of the Top Industries We Serve
Compressors and Generators
Compressors and Generators
Construction
Construction
Easily Integrate with your Existing CRM, ERP, IoT Platforms
Connect and ingest data from 300+ sources, including IoT platforms like AWS IoT Core and Azure IoT Hub, or CRM software like Salesforce and MS Dynamics 365, or use CSV/JSON bulk pipelines for quick and easy setup.
Industrility ensures robust data security using AWS serverless technology, encryption, and role-based access controls. It features monitoring, incident response, multi-factor authentication, and access isolation to enhance threat protection. Regular vulnerability scans and business continuity plans contribute to operational resilience. The platform is SOC 2 Type II certified, ensuring compliance with high standards for data security, privacy, and effectiveness.
Loved by Manufacturers Worldwide
Bree McQuillan
"Our customer's time is valuable, and we know they need quick, convenient access to parts information and services to keep their equipment optimally, myPDCMachines, Powered by Industrility, is a product of our commitment to customer service, simplifying service and support, reducing our customer's total cost of ownership."
Anish Patel
"Industrilty's product helped digitally transform Glevum Heating. It is now more efficient, paper-free and forward-looking. Its application platform provided a stellar after-sale experience to our customers, helped us become more proactive than reactive and empowered the service technicians with tools to think beyond the boilers"
Brennan Morrow
"We need new age thinking. I can see the benefit and the future. This is a very paper based, manual and reactive industry. Making the team more data driven is making us serve our customers better and also increasing our revenue.”
Colin Elcoate
"Industrility App Platform is a million miles ahead of what we had originally planned and a million miles in the right direction."
Large Industrial Boiler Company, US
"Industrility helped us realise our 10-year vision of delivering a digital experience for our Industrial boiler rooms in a few weeks. Truly a trusted partner in our success"
Industrility is for you & your customers
It is time to take your customer relationship to the next level
Schedule an 18-min audit call with our founder to understand compatibility
Can Industrility's solutions integrate with our existing systems and machinery?
Industrility’s solutions are designed to be highly flexible and compatible and easy to integrate with a wide range of existing ERP, FSM and software systems and machinery. We offer a variety of integration options, including APIs, SDKs, and pre-built connectors for popular platforms. Our team of experts can work closely with your IT department to ensure a seamless integration process.
Can my customers be happy with Industrility's solutions?
We have significantly improved customer experiences by predicting and preventing equipment failures before they occur, Providing rapid support and troubleshooting for equipment issues, Delivering valuable insights into machine performance and usage patterns, and Tailoring support and recommendations to meet the specific needs of each customer.
How does Industrility ensure the security and privacy of our sensitive customer data?
We employ robust security measures, including data encryption in transit and at rest. We are a SOC 2 Type II company and adhere to the strictest security standards.
Can Industrility's platform handle the scale of our global operations and diverse machine portfolio?
Industrility’s platform is designed to handle the scale and complexity of global operations. From 10 man companies to 5000+ global Fortune 500s, we’re working successfully with everyone. Our solution can be easily scaled up or down to meet your specific needs.
How can we quantify the potential benefits and cost savings of implementing Industrility's aftermarket support solution?
Our customers have reported significant upticks in Reduced downtime and increased machine availability, Optimized maintenance schedules and reduced maintenance costs, Improved productivity and performance of your machines, and Increased customer satisfaction through faster response times and proactive maintenance.