The Future Of Smart Service Is Here! Read How The Service Game Is Changing Here

#1 Installed Base Management and After-sales SOFTWARE

Increase your after-sale revenue using Industrility’s white-labelled customer-facing after-sales app platform

Customer portal digital twin
Field Service Management Software
Digital Servitization
Industrility - Digital Twin Customer portal
Parts ecommerce

Trusted by Manufacturers. Loved By All.

Digital After-sales. Reimagined.

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Create a Continuous Loyalty Loop with your Customers

Build a customer-focused brand

Create stronger relationships with your owners/operators, and stay connected with them throughout the lifetime of equipment, using Industrility’s After-sale Platform. Transform yourself from equipment selling to solutions selling. Show that you are committed to after-sale and customer service.

Illustration of a Continuous Loyalty Loop with Customers

“There’s a gold mine in aftermarket services. But companies first need to know where to dig - and how hard.”

Do you really know your installed base?

Don’t overlook your Installed Base! It’s the number of equipment currently in use and holds the key to increasing profits. Instead of chasing net new equipment sales with high customer acquisition costs and shrinking margins, focus on your existing equipment. Happy customers who are already sold into your ecosystem can help you sell high-margin parts and services. It’s time to turn your installed base into a gold mine.

Unlock the full potential of your installed base with Industrility’s app platform, proactively sell parts before the machines fail, convert every asset into a lead, empower your service technicians to become your ultimate sales force and reduce downtime for your owners/operators.

Powered by the Operational Digital Twin and AI

All your customer’s equipment data in one place. We call it the Operational Digital Twin. This includes operational manuals, excel sheets, standard operating procedures, training material, log books, preventative maintenance plans, 3D/2D drawings, repair and troubleshooting info, safety bulletins, real-time telematics and location data, spare parts/BOM, consumables, warranty information – so you can provide world-class after-sale experience to your customers – all using the power of Artificial Intelligence that organizes this data based on unique serial number and gets better everytime. 

For your Connected as well as Unconnected Equipment and Systems

Digital Twin Technology for Connected and Unconnected Equipment and Systems
Industry-First After-Sales App Platform for Machine Manufacturers

Easily Integrate with your Existing CRM, ERP, IoT Platforms

Connect and ingest data from over 300+ integrations as data sources including top IoT Platforms such as AWS IoT Core and Azure IoT Hub or CRM software like Salesforce and MS Dynamics 365 or leverage old-school CSV/JSON ingestion bulk pipelines to get started quickly and easily 

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Manufacturers Worldwide

#1 Featured as Winner

Winner of GeekWire Elevator Pitch

Watch the elevator pitch as our CEO takes the 32-second elevator ride up the Seattle’s Smith Tower and faces the esteemed panel of judges in Shark-Tank style. Watch till the end to see why we won the GeekWire Elevator Pitch!

Jinesh Varia

Founder and CEO of Industrility

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